At yg7, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools, knowledge, and support they need to play wisely — and to get help when it matters most.
Six pillars of responsible gaming at yg7 — because your wellbeing comes first
yg7 enforces a minimum age of 21 years for all real-money gaming activity. Every player undergoes age verification as part of our KYC process. Accounts suspected of being underage are suspended immediately pending verification.
Set daily, weekly, or monthly deposit and loss limits directly from your yg7 account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it applies.
Control how long you play in a single session. yg7 lets you set session time reminders and hard session limits so you never lose track of time. When your limit is reached, you'll be automatically logged out.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account is temporarily suspended and you won't be able to log in, deposit, or place bets on yg7.
If you feel that gambling is becoming a problem, yg7's self-exclusion tool lets you close your account for a defined period — or permanently. We take self-exclusion seriously and will not send you marketing during this time.
Our support team is available around the clock via live chat to assist with responsible gaming requests. Whether you need to set a limit, activate a cooling-off, or talk to someone, we're always here for you.
Practical tools built into your yg7 account — available anytime, no questions asked
Cap how much you can deposit into your yg7 account per day, week, or month. This is one of the most effective ways to keep your gaming spend within a budget you're comfortable with. Limits can be lowered instantly; increases take 72 hours to apply.
Set a maximum amount you're willing to lose over a given period. Once your loss limit is reached, yg7 will automatically prevent further bets until the limit resets. This tool helps you stay in control even during a losing streak.
Decide in advance how long each gaming session should last. yg7 will send you a reminder when you're approaching your limit and will log you out automatically when the session time is up — keeping your play time healthy and intentional.
Enable periodic on-screen reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a simple but powerful way to stay grounded and make informed decisions while gaming.
Not comfortable receiving promotional emails or bonus offers? You can opt out of all yg7 marketing communications at any time from your account settings. We will immediately stop sending you promotional content — no waiting period required.
If you decide you no longer want to use yg7, you can request permanent account closure at any time by contacting our 24/7 live chat support. Any remaining balance will be returned to you via your registered payment method after standard verification.
| Limit Type | Available Periods | Takes Effect | To Increase |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately when lowered | 72-hour cooling-off period |
| Loss Limit | Daily / Weekly / Monthly | Immediately when lowered | 72-hour cooling-off period |
| Session Time Limit | Per session (custom minutes) | Next login session | 24-hour cooling-off period |
| Cooling-Off Period | 24 hours / 7 days / 30 days | Immediately | Cannot be shortened once set |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediately | Minimum period must elapse; review required |
Honest self-awareness is the first step. Recognise these signs early — in yourself or someone you care about.
Spending more money on gambling than you originally planned, or chasing losses by placing bigger bets to try to win back what you've lost.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling — or when you're unable to access a gaming platform.
Neglecting work, school, family responsibilities, or personal relationships because of time or money spent on gambling activities.
Borrowing money, selling personal belongings, or using funds meant for essential expenses like rent, food, or bills to fund gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling, or hiding your gaming activity.
Using gambling as a way to escape from stress, depression, anxiety, or other personal problems rather than as a form of entertainment.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using yg7's responsible gaming tools or seeking support.
Have you ever spent more money gambling than you could comfortably afford to lose?
Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement?
Have you ever tried to win back money you lost gambling — and ended up losing even more?
Has gambling ever caused arguments or tension with your family, partner, or close friends?
Have you ever missed work, school, or an important commitment because of gambling?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you ever felt guilty, ashamed, or anxious after a gambling session?
If you answered "yes" to two or more of these questions, we encourage you to use yg7's self-exclusion or cooling-off tools, or to speak with our support team via live chat. You can also seek professional help through PAGCOR's responsible gaming resources.
Self-exclusion is one of the most powerful responsible gaming tools available to yg7 players. When you self-exclude, your account is suspended for the duration you choose — and yg7 will take active steps to prevent you from accessing the platform during that period.
We take self-exclusion requests seriously. Once activated, your account will be closed, all pending bonuses will be forfeited, and you will be removed from our marketing lists immediately. Your remaining balance will be returned to you via your registered payment method.
yg7 is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players. Responsible gaming is not just a regulatory requirement for us — it is a core value that shapes how we design our platform, train our support team, and interact with our players every single day.
We understand that for the vast majority of our players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines, gaming on yg7 is a fun and entertaining pastime. But we also know that for a small number of people, gambling can become problematic. That is why yg7 invests heavily in responsible gaming tools, player education, and support resources.
Our responsible gaming program is built around four core principles: prevention (stopping problem gambling before it starts through education and tools), detection (identifying players who may be at risk through behavioural monitoring), intervention (reaching out proactively to players showing signs of problem gambling), and support (connecting players with the help they need, whether through our own tools or external counselling resources).
Philippine gaming regulations set the minimum legal age for casino-style gambling at 21 years old. yg7 enforces this requirement strictly and without exception. Every player who registers on yg7 must confirm their age at registration and must pass our KYC identity verification process before they can make a deposit or place a real-money bet.
Our KYC process requires players to submit a valid government-issued photo ID — such as a Philippine passport, driver's licence, SSS ID, PhilHealth ID, or UMID card — that clearly shows their date of birth. Accounts where the player cannot verify that they are at least 21 years old will be suspended and any funds returned.
yg7 also encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on yg7, please contact our support team immediately via live chat so we can investigate and take appropriate action.
yg7 operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for overseeing and licensing online gaming in the Philippines. PAGCOR's responsible gaming guidelines form the foundation of yg7's own player protection policies.
PAGCOR has established a national responsible gaming program that includes player education, problem gambling awareness campaigns, and support resources for Filipino players who may be experiencing gambling-related difficulties. yg7 actively supports and aligns with PAGCOR's responsible gaming initiatives.
Filipino players who are concerned about their gambling behaviour are encouraged to seek information and support through PAGCOR's official responsible gaming resources. PAGCOR provides guidance on problem gambling, self-exclusion from PAGCOR-licensed establishments, and referrals to professional counselling services across the Philippines.
The best gaming experience is one where you're in control, having fun, and playing within your means. Here are some practical tips from yg7 to help you keep your gaming healthy and enjoyable:
If you or someone you know is struggling with problem gambling, please know that help is available. You don't have to face this alone. yg7's support team is available 24/7 via live chat and can assist you with activating any of our responsible gaming tools, including self-exclusion, immediately.
Beyond yg7's own support resources, there are professional counselling and support services available to Filipinos dealing with problem gambling. We encourage anyone who feels that gambling is negatively affecting their life — or the lives of people around them — to reach out for professional help without delay.
Remember: seeking help is a sign of strength. Problem gambling is a recognised condition that responds well to professional support and treatment. The sooner you reach out, the sooner you can regain control and get back to enjoying life on your own terms.
Available 24/7 via live chat on the yg7 platform. Our trained support agents can activate responsible gaming tools on your behalf immediately.
Reach our responsible gaming team at [email protected]. We respond to all responsible gaming enquiries as a priority within 24 hours.
Gaming at yg7 should always feel good. Use our responsible gaming tools to stay in control, set your limits, and play at a pace that works for you. Must be 21+ to play.
21+ only. Please gamble responsibly. yg7 supports PAGCOR's responsible gaming framework.