Frequently Asked Questions
About yg7

yg7 requires all players to complete KYC (Know Your Customer) verification before making their first withdrawal. You'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID Card
• PhilHealth ID
• Voter's ID
• Postal ID

In some cases, we may also request a proof of address (such as a recent utility bill or bank statement) and a selfie holding your ID. KYC verification is typically completed within 24 to 48 hours of document submission.

No. yg7 strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account on the platform. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of yg7's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our 24/7 live chat support.

If you've forgotten your password, go to the yg7 Login page and click the "Forgot Password?" link. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and we'll assist you directly.

You can update most of your profile details — such as your contact number, address, and communication preferences — directly from your yg7 account settings page after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our 24/7 live chat support team. This is to protect the security and integrity of your account.

yg7 supports a wide range of payment methods popular with Filipino players. You can deposit using:

• GCash — instant e-wallet deposits, widely used across the Philippines
• PayMaya — fast and secure digital wallet transfers
• BPI Online Banking — direct bank transfer via BPI's online platform
• BDO Online Banking — convenient transfers from your BDO account
• Metrobank Online — bank transfer via Metrobank's digital banking service

All deposits are processed in Philippine Peso (₱). Additional payment options may be available — check the cashier section of your yg7 account for the latest list.

Most deposits on yg7 are credited instantly or within a few minutes. GCash and PayMaya deposits are typically reflected in your account balance in real time. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on your bank's processing times — usually within 15 to 30 minutes during business hours. If your deposit has not appeared after 60 minutes, please contact our 24/7 live chat support with your transaction reference number so we can investigate promptly.

Yes, yg7 has a minimum deposit requirement to keep transactions manageable and secure. The minimum deposit amount varies slightly by payment method, but as a general guide, the minimum is ₱100 for e-wallet methods like GCash and PayMaya, and ₱200 for bank transfers. Maximum deposit limits also apply and may vary based on your account verification level. Check the cashier section of your yg7 account for the exact limits applicable to your chosen payment method.

yg7 does not charge any fees on deposits made to your account. However, your bank or e-wallet provider may apply their own transaction fees depending on the type of transfer. We recommend checking with your payment provider before making a deposit if you're unsure about potential charges on their end. Any fees charged by third-party payment providers are outside yg7's control and are not reimbursable.

To withdraw your winnings, log in to your yg7 account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Before your first withdrawal, you must complete KYC identity verification. Withdrawals are processed to the same payment method used for your most recent deposit where possible, in line with anti-money laundering best practices.

yg7 aims to process all withdrawal requests as quickly as possible. Here's a general guide to processing times:

• GCash / PayMaya: Typically within 1 to 4 hours after approval
• BPI / BDO / Metrobank: Usually within 1 to 3 business days

Withdrawal requests are reviewed by our finance team before being released. During peak periods or if additional verification is required, processing may take slightly longer. You'll receive an email notification once your withdrawal has been approved and sent. If your withdrawal hasn't arrived within the expected timeframe, contact our 24/7 live chat support with your withdrawal reference number.

Yes, withdrawal limits apply on yg7. The minimum withdrawal amount is generally ₱200 across all payment methods. Maximum withdrawal limits vary depending on your account verification level and chosen payment method. Fully verified accounts enjoy higher withdrawal limits. For the most up-to-date limits applicable to your account, please check the Cashier section after logging in or contact our support team via live chat.

There are several reasons a withdrawal may be declined or delayed on yg7:

• Your KYC verification has not been completed or documents are pending review
• You have an active bonus with wagering requirements that have not yet been met
• The withdrawal amount exceeds your current limit for the chosen payment method
• Additional security checks are required on your account
• The payment details provided do not match your registered account information

If your withdrawal has been declined, you'll receive an email explaining the reason. You can also contact our 24/7 live chat support team for a full explanation and to resolve the issue as quickly as possible.

yg7 offers a generous welcome bonus package for new Filipino players who register and make their first deposit. The welcome offer is designed to give you extra playing funds right from the start, so you can explore yg7 Casino, slots, bingo, and live games with more to play with. Full details of the current welcome bonus — including the bonus amount, eligible games, and wagering requirements — are available on the yg7 promotions page after you log in. Bonus terms and conditions apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games and live casino games may contribute less. Always check the specific terms of each bonus offer on yg7 for the exact wagering details.

No — bonus funds on yg7 cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the specific bonus offer. Once the wagering requirements are fully met, the resulting winnings become real cash that you can withdraw normally. If you wish to forfeit a bonus before completing the wagering requirements, contact our support team — note that forfeiting a bonus will also remove any winnings generated from that bonus.

Absolutely. yg7 regularly runs promotions for existing players, including reload bonuses, free spins on featured slot games, cashback offers, and special event promotions tied to major sporting events like PBA, NBA, UFC, and international boxing. Filipino players in Manila, Cebu, Davao, Quezon City, and Makati can all take advantage of these offers. Log in to your yg7 account and check the Promotions section regularly to stay updated on the latest deals available to you.

yg7 offers a comprehensive gaming library designed for Filipino players. The platform includes:

• yg7 Casino — classic and modern casino games including roulette, blackjack, baccarat, and poker
• Slot Games — hundreds of video slots from leading game providers with various themes and jackpot sizes
• Bingo — online bingo rooms with multiple card options and chat features
• Live Games — real-time games streamed with live dealers for an authentic casino experience
• Tennis Betting — pre-match and in-play betting on ATP, WTA, and Grand Slam tournaments

New games are added regularly, so there's always something fresh to try on yg7.

Yes — yg7 is fully optimised for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser, with no app download required. The mobile version of yg7 gives you access to the full game library, cashier functions, live chat support, and account management tools. Whether you're in Manila, Cebu, or anywhere else in the Philippines, you can enjoy yg7 on the go as long as you have a stable internet connection.

Yes. All games on yg7 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are independently audited by recognised testing laboratories to verify the integrity and fairness of their games. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. yg7 is committed to providing a fair gaming environment for all Filipino players.

yg7's tennis betting section covers major tournaments including the Australian Open, French Open, Wimbledon, US Open, and ATP/WTA tour events. You can place bets on match winners, set scores, total games, and various in-play markets while a match is in progress. Odds are updated in real time during live matches. To start betting on tennis, log in to your yg7 account, navigate to the Tennis section, select your match, choose your market, enter your stake in Philippine Peso (₱), and confirm your bet.

yg7 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorised third parties. We comply with applicable data protection regulations and follow strict internal data handling policies. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you suspect that someone has accessed your yg7 account without your permission, take the following steps immediately:

• Change your password right away using the account settings page
• Contact our 24/7 live chat support team to report the suspected breach
• Request a temporary account freeze while the issue is investigated
• Review your recent transaction history for any unauthorised activity

yg7 takes account security very seriously. Our security team will investigate all reported incidents promptly and take appropriate action to protect your account and funds.

Yes. yg7 offers two-factor authentication (2FA) as an additional layer of security for your account. When 2FA is enabled, you'll be required to enter a one-time verification code sent to your registered mobile number or email address each time you log in from a new device or location. We strongly recommend enabling 2FA on your yg7 account to significantly reduce the risk of unauthorised access. You can activate 2FA from the Security section of your account settings.

The minimum age to register and play on yg7 is 21 years old. This is a strict requirement under Philippine gaming regulations and is enforced without exception. All players must verify their age as part of the KYC process before they can make deposits or place real-money bets. Any account found to belong to a player under 21 will be immediately suspended and any funds returned. yg7 takes its responsibility to prevent underage gambling very seriously.

You can set deposit and loss limits directly from the Responsible Gaming section of your yg7 account settings. Choose from daily, weekly, or monthly limits. Once a limit is set, it takes effect immediately. If you want to lower your limit, the change applies right away. If you want to increase a limit, a mandatory 72-hour cooling-off period applies before the increase takes effect — this is a deliberate safeguard to give you time to reconsider. For more details, visit our Responsible Gaming page.

If you feel that gambling is becoming a problem, yg7's self-exclusion tool allows you to suspend your account for a set period — 6 months, 1 year, or permanently. To activate self-exclusion, go to the Responsible Gaming section in your account settings and select Self-Exclusion, or contact our 24/7 live chat support team and we'll process it immediately on your behalf. Once self-exclusion is active, you will not be able to log in, deposit, or place bets, and you will be removed from all marketing communications. Self-exclusion periods cannot be shortened once activated.

If gambling is negatively affecting your life or the lives of people around you, help is available. yg7 encourages any player who is struggling to reach out for support without delay. You can:

• Contact yg7's 24/7 live chat support to activate self-exclusion or cooling-off tools immediately
• Reach our responsible gaming team by email at [email protected]
• Seek information and support through PAGCOR's official responsible gaming program and resources
• Speak with a professional counsellor — problem gambling is a recognised condition that responds well to treatment